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Welcome to our help centre.

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MY ACCOUNT FAQ

MAYBE YOU CAN FIND YOUR ANSWER HERE?

When do I need to send my documents?
To meet our licence requirements and ensure the security of your account, we might ask you to verify your account. If your account needs to be verified, you’ll see a notification in your account. We always ensure that your documents are safe.
Where can I find my personal Account?
Go to your Personal Account via the My account icon in the right upper corner.
It won’t let me change some personal details. Why not?
To ensure the safety of our platform, some settings - like your bank account details - can’t be changed without contacting customer services. This helps protect you from fraud. Just get in touch with our customer service team if you want to change any of these details.
Where can I change my password?
You can change your password via Change password in your personal Account.
Can I change my username?
No, you can't change your username
Find your account settings via the side bar on your right hand side of the screen. Do you have any other questions about your account? Our customer support team will be happy to assist you. Please describe your question in the space below.

OR ASK US SOMETHING ELSE

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