Welcome to our help centre.

If you’ve wagered your bonus for over 100%, it probably means a game was closed before the spin or hand was completed. Reopen this game and finish the spin/hand to access your bonus. Please contact our customer service team if you can’t find the right game. Don’t play further until we have sorted it out.

You can see a snapshot of your current bonuses in your financial overview. The total amount you need to bet to meet the wagering requirement is shown at Wagering req. The amount you’ve wagered so far is shown at Wagered. When the two amounts are the same, you’ve met the wagering requirement and the bonus will be added to your balance.

For those players who haven't had the best luck there's a Cash Back offer*. Find out more about our Cash Back here. *Not available for German players.

Club One, our loyalty reward program, was created specially to thank our most loyal customers. The more you play, the better the bonuses you’ll be offered. We hand out bonuses weekly, and if there’s one available for you we’ll send you an email with the good news, or you’ll see a notification in your account. Depending on your level and/or the campaign you can receive different types of bonuses (e.g. Real Free Spins, deposit-bonus, Free Cash no-deposit bonus etc.).

In your account you’ll see a ‘Balance’ and a ‘Bonus’. When you deposit, your funds will be added to your balance. When we give you a bonus, we add the funds to your bonus.

The funds in your balance is ‘real money’ and can always be withdrawn (minimum payout is € 17,50). You can only withdraw the funds from your balance. Therefore you need to turn the ‘bonus-funds’ into ‘balance- funds’ to make them eligible for a withdrawal. You can turn bonus-funds into balance-funds by betting the bonus-funds in our games.

The total amount that you need to bet in order to turn the bonus into balance is the bonus’ wagering requirement. When the requirement is given as a multiplier, you’ll need to bet the initial bet multiplied by the multiplier (To give an example: When you receive a € 10,00 bonus with a 25x wagering requirement, you’ll need to place for € 250 total bets from that bonus.

No, unfortunately you cannot use your bonus funds to buy scratch cards. You can only buy scratch cards with real cash (balance).

It is not allowed to make bets higher than € 5 with your bonus balance. When you do make bets higher than € 5, we can decide not to accept a withdrawal of the funds won from these bonuses. This rule does not apply to bonuses above € 1 000.